Get Ready for the Curve Balls

Here are some tips to help you keep your cool while asserting yourself when you're concerned the other party will react negatively.

Understand your own reaction. First, figure out why the behavior bothers you. For instance, is this an ego issue? Do you feel they are treating you disrespectfully? Understanding the root of your own reaction will help you determine a
constructive way forward.

Remember when you've been difficult. In the past, when you you've behaved irrationally, what was the cause? Keeping this in mind will allow you to understand the other person better. Why might they be doing what they are doing? What might they be trying to accomplish?