Mediation/Facilitation Definition

We generally use “mediation” to refer to work in which the parties are in conflict.  We use “facilitation” to refer to situations where there is an opportunity which requires parties who do not normally work together, to do so, in order to take advantage of the opportunity. With both facilitation and mediation, the underlying principles that guide our work are the same.  In both situations, ultimate control stays in the hands of the clients.  In our mediation and facilitation practice, we help our clients create and decide upon a solution themselves. 

Our Process

Our approach is customized to meet the needs, goals, and resources of our clients.  We believe it is critical to develop effective working relationships as the issues are resolved, and we design interventions accordingly.  The process generally includes the following phases.

1. Pre-Entry
Prior to beginning work, Accordence meets with the parties involved to answer questions, address concerns, establish the role of Accordence and of the parties in the solution. This time is also used to discuss goals, timeframes, ground rules for the mediation, and legal issues.  Accordence establishes its role as that of a neutral third party, and the proceedings as voluntary and confidential.

2. Diagnostic Interviews
In order to fully understand the various perspectives in the situation and help craft an appropriate response, we conduct confidential interviews with the parties and any other critical stakeholders identified by the parties (whether involved in the final negotiations or not).

3. Analyses and Design
Based on the diagnostic findings, we design a customized and highly focused plan for mediating the dispute and reaching resolution.

4. Mediation/Facilitation
Accordence then brings the parties together.  Using the tools and processes of our practice, Accordence helps the parties analyze their interests, invent creative solutions, and either 1) craft an effective agreement for resolving the dispute, or 2) determine that agreement is not possible or wise.  (In those rare instances in which the parties decide it is better to walk away, they do so explicitly and with a shared understanding that their needs are better served that way.)

5. Implementation
Before and after an agreement is reached, Accordence will assist parties in designing a strategy to win constituent support and build stronger working relationships.  Accordence may also recommend interest-based negotiation training for members of the community who will be affected by or charged with implementing the agreement.

6. Assessments and Follow-Up
To ensure lasting change, and continuing transformation of parties' relationship management skills and negotiation practices, Accordence works with the parties to analyze the outcome and develop strategies for systematic follow-up.

Contact us to engage Accordence's mediation and facilitation process at your organization.