Good options (solutions) begin with clear interests.
Recognize your views are not you to prevent hurt from another’s disagreement.
Before jumping to conclusions about the other person, seek cultural clues in the conflict.
No matter how well you ease into a tough topic the person may still react strongly.
Before any communication with another person can be successful, have a clear picture of what you are striving for.
If you have an opportunity to do so—if you have the luxury of planning ahead—put some thought into where and when to hold your important conversation.
Before every race, Edwin Moses, perhaps the greatest hurdler ever, would visualize the entire race, the exact number of steps in between each hurdle.
In sports, it's called being in the "zone" or the "flow".
By consciously choosing to lose interest in the conflict, you won't fall into the trap of instant reaction that we all do from time to time.
It is easy to get stuck in the “us versus them” dynamic.