December 15, 2015
Five Steps to Slow Down Conflicts and Get Off the Escalator

Have you ever found yourself incredulous at how quickly your conversation with someone has deteriorated and the tension is mounting, your and their emotions are flying and you are flummoxed as to how you got there? It’s like being on an escalator that you can’t get off of, nor turn around and go down, and you are stuck riding to the top in order to reverse course. 

The Benefits of Practicing Gratitude
November 17, 2015
The Benefits of Practicing Gratitude

A reminder of the positive impact of practicing gratitude.

August 11, 2015
Handling a Polar Vortex on the Job

Four key things you can do when a "severe cold snap" rushes into the office

April 6, 2015
Your Team’s Not a Courtroom; Upgrade from Dispute Resolution to Conflict Management

Dispute resolution misses two critical components that conflict management handles. Dispute resolution lacks proactive prevention and doesn’t harness the beneficial power of conflict.

February 24, 2015
Asking For Help Is Not Taboo

In a recent training class, one of our exercises was to pair up people from the same department in similar job functions and have each person share a challenging situation they were facing at work.  The other person’s role was to listen, ask questions, and offer any additional insight.

November 11, 2014
Enlighten Me! A Mid-Term Election Perspective

With mid-term elections finally concluding perhaps we can all get a little peace – fewer flyers in our mailbox, visitors ringing the doorbell, disruptive ads on television, and so on. (Although that’s all being quickly replaced by holiday shopping promotions!)

The democratic process is absolutely critical as is our right to free speech.  What I would like to imagine is that if we have to endure a prolonged period of debate, let’s at least have the discussion be substantive so that we can actually have a prayer of understanding the interests of the represented sides.

 

August 5, 2014
Making an Impact with Feedback

Ever watch one of the talent, dance or voice reality shows? As a guilty pleasure, I’ve seen them all at one point and after every performance a panel of celebrity judges gives the performer feedback. Each judge has their own style and some have become infamous (think Simon Cowell and his no-mince opinions and harsh tones). From my perspective, some judges are better than others at structuring and expressing their feedback.

July 21, 2014
Examine Your Relationships Through a Trust Lens

When you’re involved in a discussion aimed at reaching an agreement with someone there are a multitude of factors that can affect the process and outcome. One of the more significant variables is relationship. In the midst of ongoing discussion - negotiating a contract, persuading someone to share your perspective, offering feedback, resolving a conflict – the status of your relationship with the other party can swing the pendulum dramatically. 

January 21, 2014
Lunch with Martin Luther King, Jr.

The host of a program on NPR recently asked the guest that common, conversation-starting question, "If you could have lunch/dinner with 3 famous people dead or alive, who would they be?" Maybe I'm influenced by the time of year and the recent commemoration, but when I ask myself who one would be, I think of Martin Luther King, Jr., humanitarian, and leader of the civil rights movement.

January 8, 2014
Dealing with a Polar Vortex at Work

Many news agencies are reporting on the “polar vortex” this week. It’s an evocative phrase and I wanted to add to the conversation, from my non-meteorological perspective.

December 17, 2013
Navigating Holiday Tensions - De-Escalate, then Appreciate

How do you handle family tension during the holidays? Draft a "pre-game approach" and draw up your "game day strategy" to stay positive and achieve harmony during the season!

October 24, 2013
6 Surprising Ways to Break Down an Adversarial Wall

In managing conflict, the most effective strategies are often those that knock the other party off balance by being unexpected, contrarian, or counterintuitive. If ordinary, conventional conflict mediation approaches aren’t breaking down the wall between you and an adversary, try these six surprising ways to get their attention and eventual agreement instead.

September 6, 2013
How Do You Plenish?

There are key areas in life where one needs to fill up and I’m bringing the word "plenish" back in the form of a blog to focus on stocking up in the workplace on ideas, knowledge, and support for a more successful experience.

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