In managing conflict, the most effective strategies are often those that knock the other party off balance by being unexpected, contrarian, or counterintuitive. If ordinary, conventional conflict mediation approaches aren’t breaking down the wall between you and an adversary, try these six surprising ways to get their attention and eventual agreement instead.
It seems there has been a recent wave of repercussions from communication issues: civil strife in Syria, a government shutdown in the US, and striking school bus drivers in Boston. We are social creatures and heavily depend on our ability to communicate to make our way through the world. Since communicating is a primary competency to job performance, let’s do it more effectively and we can enhance our relationships rather than strain them, get our needs met, and make progress in our work lives.