April 21, 2015
Self-Leadership Isn't Jargon, It's Wisdom

It's common to work with or for someone who occasionally dispenses good advice on how to handle complex interpersonal situations, but is pretty unlikely to take their own advice. Whether it is how to talk a customer down from a bad experience, how to deliver straightforward feedback to an employee or how to negotiate collaboratively for project resources, after a while, all you're reminded of concerning this person's leadership is "do as I say, not as I do."

April 6, 2015
Your Team’s Not a Courtroom; Upgrade from Dispute Resolution to Conflict Management

Dispute resolution misses two critical components that conflict management handles. Dispute resolution lacks proactive prevention and doesn’t harness the beneficial power of conflict.

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