Have you ever found yourself incredulous at how quickly your conversation with someone has deteriorated and the tension is mounting, your and their emotions are flying and you are flummoxed as to how you got there? It’s like being on an escalator that you can’t get off of, nor turn around and go down, and you are stuck riding to the top in order to reverse course.
A reminder of the positive impact of practicing gratitude.
Four key things you can do when a "severe cold snap" rushes into the office
In this VUCA (Volatile, Uncertain, Complex, Ambiguous) environment, there is an immense opportunity to develop and hone the competencies that support individuals as they navigate the challenges of today's workplace. At the core is a need for interpersonal savvy that includes the ability to communicate well and develop effective relationships based on principles of trust and value.
Dispute resolution misses two critical components that conflict management handles. Dispute resolution lacks proactive prevention and doesn’t harness the beneficial power of conflict.
In a recent training class, one of our exercises was to pair up people from the same department in similar job functions and have each person share a challenging situation they were facing at work. The other person’s role was to listen, ask questions, and offer any additional insight.
This time of year can be particularly stressful for many people. Maybe you are trying to get your work done and meet year-end goals before the office closes down. Perhaps your co-workers are already on vacation and you’re doing double duty. Likely you are busy juggling work along with holiday shopping, special events and trying to find time to get it all done.