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Through collaboration, we help more clients expand knowledge, skills and perspectives and enhance Accordence expertise in the global marketplace. Please contact us to explore becoming an Accordence partner. https://www.accordence.com/company daily 0.75 2020-10-19 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1601766142593-XUHYQ07V185FHK9AP0OK/Screen+Shot+2020-10-03+at+4.02.09+PM.png Company https://www.accordence.com/learning-opportunities daily 0.75 2020-09-27 https://www.accordence.com/consultative-engagements daily 0.75 2020-08-04 https://www.accordence.com/liefhebber-bio daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1595281642491-PD49H269MYVL8YCXVRT8/liefhebber.png Huub Liefhebber - Huub Liefhebber Experience: Throughout Europe, the Middle East, and Africa, Mr. Liefhebber has trained professionals in the advanced use of mediation, negotiation and persuasion techniques. A distinctive characteristic of his training delivery is an interdisciplinary approach by combining the latest insights on neuroscience and psychology with management issues and practical implications. Having worked as a manager for ING, among others, Mr. Liefhebber has broad experience in working with and managing teams. In addition to being an Accordence Consultant, he is founding partner in a dispute resolution and deal making training and resource center (Toolkit Company) and a business mediator at Schonewille & Schonewille Legal Mediation in Rotterdam, focusing on training design and development of materials as well as delivering negotiation and dispute resolution trainings, particularly in the Mediterranean region. Mr. Liefhebber leads the business unit Employment Mediation at Schonewille & Schonewille where he initiated TeamFix, a solution-focused and effective method to resolve conflicts within teams and improve their overall performance. By enabling the team to communicate in effective and resolute ways, and to x problems and find solutions before reaching the point of mediation, teams take proactive steps to arrive at pragmatic solutions for their issues within the workshop timeframe. Mr. Liefhebber got his start studying electrical engineering at Delft Technical University and economics at Eramus University in Rotterdam, and then became employed in commercial activities for several insurance companies such as Delta Lloyd and Swiss Life. For ING, Mr. Liefhebber was active as manager of Employee Benefits. After that, as a senior consultant for Atos Origin, he specialized in the banking industry. Education: Electrical engineering, TH- Delft Economics, Erasmus University Rotterdam “De nieuwe manager” a groundbreaking leadership program with a strong emphasis on international business at De Baak Noordwijk. Mediator training, Merlijn Groep, Nuland Legal Mediator, Schonewille & Schonewille, Rotterdam Business Mediation | advanced, Schonewille & Schonewille, Rotterdam info@accordence.com https://www.accordence.com/donovan-bio daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1595567359365-5CRHVKPRAUH4WS290EC0/Picture1.png Susan Donovan - Susan Donovan Experience: Susan Donovan is a certified Consultant for Accordence’s negotiation curriculum as well as owns and manages a sales and service performance consultancy. Ms. Donovan has been developing and delivering training, leadership and coaching programs for over twenty years. Her expertise extends across a wide array of areas such as negotiation, sales, and coaching methodologies, customer service, leadership and culture development. She has qualifications in Biochemistry, Financial Planning, Training and Neuro Linguistic Programming. Ms. Donovan has designed and delivered sales and negotiation improvement programs for clients such as include Fonterra, Canon, Stockland, Telstra, Novartis, St. George Bank, Oracle and Teva Pharmaceuticals. In addition to Accordence’s negotiation programs, Ms. Donovan is certified in a range of other world class content: Miller Heiman Group Sales, Negotiation, Coaching, Management, and Customer Service programs; NLP Practitioner; The Leadership Circle; Leadership Effectiveness Training; DiSC; Immunity-to-Change Facilitation; PRISM Brain Mapping; and Spiral Dynamics. Ms. Donovan resides in Sydney, Australia. When she’s not serving clients, she is a HarperCollins fiction author and an avid CrossFitter. Education: B. Apps. Sc, Biochcemistry and Neuroscience, University of Technology, Sydney info@accordence.com https://www.accordence.com/hilton-bio daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1595566554669-UD5ET658IOATTSMYUA79/Picture1.png Mark Hilton - Mark Hilton Experience: Mr. Hilton is a certified facilitator for Accordence, focusing on the Just Negotiate®program. He has spent the past 25 years working for and with Fortune 100 pharmaceutical companies, developing industry expertise, specifically focused on how to conduct negotiations with national, regional and local payer authorities. His experience includes design, development, and implementation of learning solutions to improve negotiators’ ability to deliver mutually beneficial results for all parties. He has led large-scale projects working with teams ranging from nearly 80 account managers, as well as event-focused workshops, with a small team of 3 dealing with high-stakes national reimbursement negotiations. Mr. Hilton has delivered programs for Accordence in over 25 countries, working with both field and office-based staff, using general and customized role-plays and scenarios to improve learner uptake. Mr. Hilton’s experience leading global workshops has allowed him to share best practices and ideas with senior executives as well as new-in-role account manager audiences, and improve overall capability across critical payer-facing personnel. Before beginning his consulting practice, Mr. Hilton spent 24 years at Eli Lilly and Company, a research-based pharmaceutical company, headquartered in Indianapolis, Indiana. While there, Mr. Hilton led training and development initiatives in IT, Marketing, Sales, Corporate Affairs, and Pricing, Reimbursement and Access organizations. He was the primary facilitator for all new key account management teams outside of the US, including countries like Japan, China, and Russia, as well as regional hubs in southeast Asia, Latin America, and Africa. In addition, he has extensive knowledge in the design, development, and implementation of blended learning solutions, using organizations’ existing learning platforms. Mr. Hilton believes that effective learning is about performance. He subscribes to the motto – “Learner-centered/Performance-based,” and seeks to infuse that mentality in all of his development as well as facilitation efforts. Education: B.A Political Science and International Affairs (double-major), Bradley University info@accordence.com https://www.accordence.com/choi-bio daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1595270863497-1N4RCZ3EZ66E6NDWENJR/maria.choi.png Maria Choi - Maria Choi Consultant Experience: Maria Choi provides negotiation consulting and mediation services to a wide array of clients in the private and public sectors. Ms. Choi’s work in negotiation has included both strategic consulting as well as training. Her work in mediation has been as a neutral facilitator in collective bargaining or intra-party conflicts. Prior to her work with Accordence, Ms. Choi was a consultant at CMI (founded by Getting to Yes co-author Roger Fisher). In the private sector, Ms. Choi’s clients have included Eli Lilly & Company, Hologic, Merck, Mayo Clinic, Andersen Consulting (now Accenture), Novartis, and other large institutions. In the public sector, she has worked with a number of organizations, including the World Bank, The Partnership, Cambridge Public Schools, Montgomery County Public Schools, and Smith College. In addition to being a consultant, Ms. Choi was the Director of Programs and Operations at Higher Ground Boston, a start-up non-prot whose mission is to provide educational, health and social service integration to targeted communities in Roxbury, MA. She is currently a member of the Massachusetts Bar Association and has served as a Visiting JD Advisor at Harvard Law School where she helped law students navigate and negotiate their career choices. Earlier in her career, Ms. Choi was an investment banker at Morgan Stanley & Co., Inc. in New York City where her work included structuring debt and equity financings for Fortune 500 companies and negotiating mergers and divestitures on behalf of clients. Ms. Choi also has numerous work experiences in Asia at Chandler & Thong-ek in Bangkok, Yoon & Partners in Seoul, and Morgan Stanley and Jardine Fleming in Tokyo. She was a Fulbright Fellow at Yonsei University (Seoul, Korea). Ms. Choi’s current community involvement includes her Board position at Shady Hill School located in Cambridge, MA and her volunteer work at Excel Academy- East Boston. Education: B.A. Economics, Yale University J.D. Harvard Law School info@accordence.com https://www.accordence.com/woods-bio daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1595271371991-DZ5KO9U3G1DBY0EMAMLD/susan.woods.png Susan Woods - Susan Woods Experience: Susan Woods is an Accordence consultant focusing on negotiation skills for executives, managers, supervisors, and in sales. She is also President of a fast-growing organization specializing in the delivery of customized sales solutions. Using tested methodologies she works with clients to identify performance gaps, formulate sales and negotiation strategies, develop customer-centric processes and programs and improve coaching capabilities. Together she implements sales and negotiation strategies and tactics to achieve sustained performance improvement and increased effectiveness in client management and business development. Her approach to projects is to assess the current situation and develop an overall strategy. Then she collaborates with the customer during development to enhance the knowledge transfer and develop the customer’s capabilities. Finally she implements and evaluates the solution to ensure satisfaction and maximize return on investment. She has worked with Hill-Rom Bank One (currently J P Morgan Chase), Eli Lilly, Guidant, Rust-Oleum, United Feeds Inc., IU RTC, First Indiana, Riley Children’s Foundation, National Commerce Financial Corporation, Crowe Chizek and Company, LLC, Premier Capital, Frank Miller Lumber Company, Inc., Ghyslain Chocolatier, TelSpan Inc., Baker & Daniels, LLP, Bose McKinney & Evans, LLP, WFYI, Advisa, Indiana Venture Center, Hufford Financial Advisors, LLC., and Con-way Freight. Prior to starting her organization, Ms. Woods was president of a sales training group where she orchestrated several nationally based partnerships. Her eld of expertise focused on the design and implementation of customized sales models for a variety of Fortune 1000 companies involved in service and manufacturing industries. She also worked in both emerging and mature market segments to improve sales productivity and increase sales revenues. Ms. Woods has consulted with the marketing departments of companies to increase the productivity of their eld sales force with new product introductions. She also has extensive experience in the coaching and reinforcement of sales training programs to provide clients with an optimal return on their training investment. Ms. Woods has been an adjunct professor at Indiana University’s Kelley School of Business where she instructed senior level sales management and marketing courses and on several occasions she has served as a guest lecturer for the Indiana Venture Center and the IU Johnson Center for Entrepreneurship. She has also presented at a number of conferences and executive events to audiences as large as 200 on such topics as “Strategies for Changing Negotiations from a Value-Price Dance to a Value-Value Tango” and “The Secrets Behind Growing Deposits: Capturing Business in Deposit-Rich Verticals.” She began her career at INB National Bank and worked there for nine years, receiving the bank’s Strategic Sales Award in 1990. During her tenure at the Bank, she was Director of Sales and obtained her CFP designation. Education: B.A. History, Business Administration Minor, DePauw University info@accordence.com https://www.accordence.com/lack-bio daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1595281842043-E9GR7C4DQTXMJJZU99QQ/jeremy.lack.png Jeremy Lack - Jeremy Lack Experience: Jeremy Lack is an independent Alternative Dispute Resolution (ADR) neutral and deal facilitator specializing in the prevention and resolution of disputes and the facilitation of commercial transactions, especially in international or cross-cultural settings. He is familiar with common law and civil law proceedings. In addition to his work for Accordence, Mr. Lack is part-time faculty member at the Swiss Federal Polytechnic Institute of Lausanne (EPFL) for its Executive MBA Management of Technology (MoT) course, and also teaches or has taught mediation at Geneva University (HEC), Neuchâtel University, IMD (MBA and Executive MBA courses), and WIPO (SME Division programs). He also is also a faculty member with the Geneva courts' new vocational training for lawyers about mediation (Ecole d'Avocature -- ECAV) and teaches students once a year at the International School of Geneva (ECOLINT) on conflict management and resolution. He is a faculty member and partner with NEUROAWARENESS (http://www.neuroawareness.com), a website for sharing knowledge and insights into how recent discoveries in neurobiology may assist ADR professionals in gaining a better understanding of their roles in negotiations, conflict prevention and dispute resolution. He also gives regular trainings to companies, law rms and legal departments on how to prepare and participate in mediation and other ADR proceedings. Outside the classroom and the boardroom, Mr. Lack is a highly accomplished presenter and has many recent publications that delve into such topics as neurophysiology of ADR, negotiation and neuroscience, the interaction between arbitration and mediation, and understanding the mind in peace negotiations. Mr. Lack is fluent in Hebrew, French, English and Spanish. Education: International Baccalaureate, International School of Geneva MA, Law & Physiological Sciences, Oxford University, Lincoln College Law, English Barrister, Inns of Court School of Law Graduate Diploma, European Competition Law, King’s College London, U. of London Graduate Diploma, Comparative Copyright Laws, King’s College London, U. of London info@accordence.com https://www.accordence.com/chriest-bio daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1595271236654-GBGUQLC1IJ7D98M3UFYR/steve.chriest.png Steve Chriest - Steve Chriest Experience: With more than 30 years of experience in sales and sales management, marketing and business development at the C-level in a variety of industries, Steve brings a diversified business background to his consulting engagements. As a strategic consultant, Steve helps his clients shorten critical negotiation timelines, develop solid trust with customers and open opportunities for expanding relationships built on creative, win-win negotiation outcomes. He helps individuals and organizations get more of what they want from their negotiations. Steve’s passion is education, and he works with a team of multimedia developers, software engineers and educators who are dedicated to transforming the way employees learn, collaborate and work together to improve performance and create value for their organizations. Steve’s experience includes serving as CEO of a business consulting and database software development firm, where he authored critical strategic plans and negotiated development agreements with OEMs for internal usage of the company’s software product. As CEO of a national finance organization, he established successful alliances with numerous national wholesale banking and nance organizations and negotiated over $300 million dollars in Purchase Facilities from national banking institutions. Steve has worked with clients such as Microsoft, Amgen, Life Technologies, Nuance Communications, CNET Networks, Charles Schwab, IDG, Levi Strauss, Principal Financial Group, and Swagelok. Since 1990, he has been President of Adults Toward Independent Living, a San Jose, California non-profit organization dedicated to providing independent living environments for adults with severe spinal cord injuries. Education: B.A. University of California, Santa Barbara info@accordence.com https://www.accordence.com/schonewille-bio daily 0.75 2020-11-25 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1595281083359-01Q5ZDGT05GQ8P5LJCPZ/manon.schonenwille.png Manon Schonewille - Manon Schonewille Experience: Throughout four continents, Ms. Schonewille has trained professionals in the advanced use of mediation and negotiation techniques, especially in inter-‐- cultural environments, and consults with corporations and governmental organizations in conflict management and setting up ADR programs. In addition to being an Accordence Consultant, she is founder and partner in a dispute resolution and deal making training and resource center (Toolkit Company) and a commercial mediator and Deal Facilitator at Schonewille & Schonewille Legal Mediation in Amsterdam, with a specialty in B2B and cross-‐-border mediation. Besides this she is president of a foundation board of a conflict management research and knowledge center (ACB Foundation). After graduation of the law faculty of Groningen University in the Netherlands, Ms. Schonewille worked in international marketing and business strategy in several countries for multinational organizations among which were Nestlé and Schering. Here the foundation was laid for her interest in international negotiation, deal strategy, and conflict management. She completed Negotiation and Advanced Negotiation courses as part of the Program of Instruction for Lawyers at Harvard Law School and completed the credentialing program at the National Conflict Resolution Center (NCRC) in San Diego. Ms. Schonewille also participated in the project “Rethinking Negotiation Teaching” a multi-‐-year effort of Hamline University to critique contemporary negotiation pedagogy and to create new training programs for a second generation of global negotiation education. Besides being a frequently asked speaker at international conferences and a guest lecturer at various universities, she publishes regularly and is an author of several books. She is the immediate past co-‐-chair of the International Committee of the Dispute Resolution Section of the American Bar Association (ABA) and is member of the Independent Standards Commission of the International Mediation Institute (IMI). Ms. Schonewille is also Chair of the IMI Mediation Advocacy Task Force. She is fluent in Dutch, English, and German. Education: Law, Groningen University, Netherlands Extensive Negotiation Studies at Harvard Law School and National Conflict Resolution Center in San Diego info@accordence.com https://www.accordence.com/tarrazon-bio daily 0.75 2020-10-31 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1601767824018-AEOD6B3STSN4SV9G3JT4/mercedes+tarrazon.jpg Mercedes Tarrazon https://www.accordence.com/law-bio daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1602366214167-3PHSHTN1M1JEXDWE4WPJ/Picture1.png George Law https://www.accordence.com/denise-lastoria-bio daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1595282151099-40LVTAHL2TTVRTERC39A/denise+lastoria+%281%29.png Denise LaStoria - Denise LaStoria Experience: Denise LaStoria is a consultant with Accordence applying her vast experience in sales and marketing with a passion for training and coaching others to develop core skills in the areas of negotiation and communication. She is the founder and Managing Partner of Training Advantages, LLC. Her services include sales training facilitation, keynotes, consulting on project management, new product launches and development of customer training tools. Denise has been providing facilitation services since 2001 for organizations including Miller Heiman, Inc., Action Strategies, Vorsight BP, Quest Diagnostics, Inc and others. She has also developed her own skills based programs and markets those to various industries, customizing as appropriate to meet the specific needs of her clients. She has worked with various industries including pharmaceutical, consulting, finance, insurance, and semiconductor, among others. Denise has twenty-two years of sales and marketing experience predominantly in the health care industry. In the sales arena, she has been a sales representative for American Hospital Supply (Baxter) representing capital equipment and as a distributor in their industrial markets targeting sales in educational, manufacturing, government, and electronic sectors. In both capacities her track record included overachieving both sales and profitability goals. Prior to launching Training Advantages, LLC, Denise was a business development manager for patient services offered by Coral Therapeutics negotiating million dollar outsourcing contracts. As country manager for IDEXX Laboratories (a veterinary diagnostic company), she had P&L responsibility for Canada, including sales and marketing management. During her tenure at IDEXX, Denise exceeded net income goals, restructured the Canadian sales organization and negotiated warehousing and distribution agreements. Denise’s marketing experience began with entry level positions at Beckman Instruments. She has since developed the marketing department infrastructure for a venture funded wound care company, and assisted in its initial public offering. At Gambro BCT and Gambro Healthcare she was responsible for new product development, new product introductions, the development of sales and customer training materials and programs, setting sales and marketing strategy and managed the customer support group. Education: B.A. Medical Technology, University of Maine info@accordence.com https://www.accordence.com/notini-bio daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1595281430230-EZ565XB5NH1ATNIRDFY3/Jessica.notini.png Jessica Notini - Jessica Notini Experience: Jessica Notini is a Senior Consultant with Accordence and also teaches negotiation, mediation and alternative dispute resolution to both law and business students as an Adjunct Professor at Stanford Law School, Boalt School of Law, Hastings College of the Law, University of San Francisco Law School, SFSU Executive Business Management Program and Mills College MBA Program. In addition, she is the Principal of a mediation and facilitation services company. With her consulting practice, she has developed and led sessions for both private entities and public institutions in the areas of negotiation, mediation, conflict resolution, leadership & influencing, team-building and communication skills. She has adapted these programs to the needs of a wide variety of professionals including project managers, division leaders, human resources personnel, judges, attorneys and administrators. As a fluent Spanish speaker, she has also provided negotiation and mediation training in Spain, Peru, Ecuador and Mexico, and she has served as a consultant to the Congress of Peru regarding the development of mediation legislation. Ms. Notini served as keynote speaker and workshop leader for the First and Second Annual Congresses on Mediation in México and for Second International Congress on Extrajudicial Mediation for the Ministry of Justice and the School of Law, San Martín de Porres, Lima, Perú. As a facilitator, Ms. Notini also assists public and private entities seeking to organize work on complex and controversial projects, develop clear missions, resolve budgetary issues and improve teamwork. Ms. Notini served for three years as President of the Association for Dispute Resolution of Northern California (formerly NCMA) and served on the Board of Directors for the Mediation Society of San Francisco. She is past Chair of the California State Bar ADR Committee and belongs to a number of bar associations and other local and national professional organizations. Known as a subject matter expert, she has also routinely presented at events held by the Association for Dispute Resolution, the American Bar Association, and the Alameda County Bar Association. Prior to this work, Ms. Notini practiced environmental law. Education: J.D., University of Michigan, Magna Cum Laude info@accordence.com https://www.accordence.com/wanisst-john-bio daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1595280678756-MA3GE30JNTZCMNUHJDJ3/Anthony.St.png Anthony Wanis-St. John - Anthony Wanis-St. John Experience: Anthony Wanis-St. John is a senior consultant with Accordence, an Associate Professor and Director of the International Peace and Conflict Resolution MA program at American University. Dr. Wanis-St. John has extensive experience mediating disputes within partnerships, corporations and government agencies as well as between unions and management He has consulted and provided training and coaching on negotiation and conflict management challenges of clients such as American Express, Amgen, athenahealth, Bombardier Aerospace, Bristol Myers Squibb, BMC Software de Mexico, Cap Gemini Ernst & Young, Capital One, CNN, Cognizant, Eli Lilly, Meredith, Hewlett Packard, PricewaterhouseCoopers, Visa International and many others in locations throughout North America, the Middle East, South Asia, Europe, and Latin America. In this capacity, he helps executives, business managers, procurement teams, engineers, consultants, and account representatives increase their negotiation skill while building valuable relationships inside and outside of their own organizations. He has also worked with public and not-for-prot clients including the Juvenile Diabetes Research Foundation, Social Justice Leadership Collaborative, the City of Cambridge, the Nevada Dept. of Transportation, and universities and school districts throughout the United States. \ Dr. Wanis-St. John has also consulted with the World Bank, USAID, the US Department of State and the United States Institute of Peace. He has trained diplomats from numerous countries, and provides negotiation training to the US Marine Corps (Command and Staff College) as well as to US Army Civil Aairs units. His international work has taken him to Chad, Uganda, Haiti, Lebanon, Guatemala, El Salvador, Venezuela and Mexico. His scholarly articles have appeared in journals such as Journal of Peace Research, International Negotiation, Negotiation Journal, Harvard Negotiation Law Review, International Peacekeeping and the Journal of Public and International Aairs. He is author of Back Channel Negotiation: Secrecy in the Middle East Peace Process (Syracuse University Press, 2011). He isfluent in Spanish, French and conversational Arabic. Education: B.S. School of Education and Human Services, St. John’s University, 1987 M.A. Law and Diplomacy, The Fletcher School, Tufts University, 1996 Certificate in Int’l Management Consulting, The Fletcher School, 1997 Ph.D. International Relations, The Fletcher School, 2001 info@accordence.com https://www.accordence.com/kammen-bio daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1595282284801-J3V631Q3O2L8RH4QX40R/carole.kammen.png Carole Kammen - Carole Kammen Experience: Carole Kammen is a Senior Consultant with Accordence and a Principal and Co-Founder of a management consulting firm that specializes in transformational leadership work. Ms. Kammen guides her clients in expanding the effectiveness and resourcefulness of individuals, mobilizing the collective capacities of groups, and developing partnerships that flourish. She helps her clients unlock the performance potential that lies within teams and individuals to increase their impact and results. Her specialty is pairing personal insight and personal transformation work with large-scale change processes. Carole has a unique ability to couple esoteric and philosophical wisdom with the latest developments in neuroscience and adult learning. As a recognized leader of personal development work, her consulting and leadership development-training curriculum have helped organizations achieve profound business goals in a wide variety of industries, from technology to pharmaceutical, manufacturing, retail, andfilm. As a Senior Consultant, Carole has facilitated corporate and government clients in negotiation, persuasion, conflict management, communication, sales productivity, personal effectiveness, and leadership development. She also provides consultation and coaching to executives about organizational development, recruitment, implementation of vision, values, and strategy, and the creation and development of high performance teams and organizations. Some of her clients include Amgen, American Express, Autodesk, Charles Schwab, Harrah’s, Fidelity Investments, Massachusetts General Hospital, Merrill Lynch, MetLife, McKinsey & Company, Akamai Technologies, Takeda Pharmaceutical, The Hubert Company, DuPont, Visa, Lucaslm, Ltd., Pixar, the California Department of Transportation, and Unilever. Prior to founding her firm, she spent over half a decade as head of national sales and training for a large personal development organization. Education: B.S. Early Childhood Education, Boston University M.A. Psychology, Vermont College info@accordence.com https://www.accordence.com/resisting-resistance-takes-a-triple-a-effort daily 0.75 2020-07-21 https://www.accordence.com/who-weve-worked-with daily 0.75 2020-12-18 https://www.accordence.com/blog-2 daily 0.75 2020-08-06 https://www.accordence.com/five-steps-to-slow-down-conflict daily 0.75 2020-07-21 https://www.accordence.com/articles daily 0.75 2020-10-04 https://www.accordence.com/results daily 0.75 2021-07-08 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1604187161370-NDB3YHMMS8CY883EQKOL/group+of+seven+at+flipchart.jpg Results https://www.accordence.com/press-release-1 daily 0.75 2020-10-10 https://www.accordence.com/negotiation-skills-have-broad-applications daily 0.75 2020-07-21 https://www.accordence.com/articles-5 daily 0.75 2021-09-02 https://www.accordence.com/articles-2 daily 0.75 2021-04-16 https://www.accordence.com/articles-3 daily 0.75 2021-04-16 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Green Managing Director https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1637118314513-2HX24M41JCWEDBQM6L0X/grade.jpg People Grande Lum Founder & Senior Advisor https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1637118381438-INHUC8XJOLGFNY5P9R6P/Picture1.jpg People Mark HiltonSenior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1637118479578-XNMI8OTNFIOK7IW3H88U/denise%2Blastoria%2B%25281%2529.jpg People Denise LaStoriaSenior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/7c5eeed1-1297-4bcd-adc9-fbf3845220c6/Joe+Lastoria.jpg People Joe LaStoriaSenior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1637118405365-KJRIP3NNUN8XRWBEQRPV/carole.kammen.jpg People Carole KammenSenior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1601790783769-E6GVGZ86C62INQR5C3O6/Anthony.St.png People Anthony Wanis-St. JohnSenior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1637118506893-CDDKML7YUKMXJ3090UH4/Jessica.notini.jpg People Jessica NotiniSenior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1637118333656-NQZBMJ4R64SLD1SE3SUB/maria.choi.jpg People Maria ChoiSenior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1637118356040-LG3X6CE49KLIY55XPD9U/steve.chriest.jpg People Steve ChriestSenior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1601789986730-TUJ93SKK4VV05CYISD92/susan.woods.png People Susan Woods Senior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1601791021824-29XCNRKHRY3VR5QI00CC/manon.schonenwille.png People Manon SchonenwilleSenior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1601791999697-OH6NEHJH1NZQBMA5NE2Z/liefhebber.png People Huub LiefhebberSenior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1601790877163-R2QCHWZ9CFWHED7E42H5/mercedes+tarrazon.jpg People Mercedes Terrazon Senior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1601792146220-MDXSO26ALM2HLO25TUYK/jeremy.lack.png People Jeremy LackSenior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1601793520584-VYZKYJQ4KOJRN89FM1CI/Picture1.png People Susan DonovanSenior Consultant https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1602366214167-3PHSHTN1M1JEXDWE4WPJ/Picture1.png People George LawSenior Consultant https://www.accordence.com/lum-bio daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1598356441817-5OSCE509DSPHMS5POYFU/grade.png Grande Lum - Grande Lum Founder & Senior Advisor Experience: Grande Lum is the founder and a Senior Advisor at Accordence, Inc. Grande Lum is the Provost and Vice President of Academic Affairs at Menlo College in Atherton, California. Prior to joining Menlo, he was Director of the Divided Community Project (DCP) at the Ohio State University Moritz College of Law. In addition, Mr. Lum is a Research Fellow and Lecturer at Law at Stanford Law School, and a Senior Advisor for Nextdoor. He served as Director of the Department of Justice’s Community Relations Service (CRS), nominated by President Obama and confirmed unanimously by the US Senate. Mr. Lum guided CRS through prominent conflicts between law enforcement and race during his tenure, including addressing communities after tragedies in Ferguson, Missouri and Baltimore, Maryland. Prior to this position, he was director of the US Small Business Administration Historically Underutilized Business Zone Program, running a $8 billion annual federal contracting program. Mr. Lum previously held the post of Clinical Professor and Director of the Center for Negotiation and Dispute Resolution at University of California Hastings College of the Law. He consults and advises clients regarding complex transactions and relationships regarding decision-making and leadership. Organizations with which Mr. Lum has worked include Eli Lilly, Charles Schwab, Amgen, Hewlett Packard, World Bank, and the Red Cross. His strategy advising work is focused on social media and other tech startups. Mr. Lum is author of the books, The Negotiation Fieldbook (McGraw-Hill 2nd ed. 2010), Tear Down the Wall –Be Your Own Mediator in Conflict (Pareto Press 2012) and an upcoming release, Resolving Civil Rights Conflicts in the Community: The US Justice Department’s Community Relations Service (University of Missouri, 2019. Co-authored with Bertram Levine). Education: B.A. Phi Beta Kappa from the University of California at Berkeley J.D. from Harvard Law School https://www.accordence.com/meeker-green-bio daily 0.75 2022-09-03 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1601766273417-33M0ZUJRQRPT61REHS5L/20200831_HeatherGreen_0149.jpg Heather Meeker Green - Heather Meeker Green Managing Director Experience: With thirty years of experience in the world of negotiation, communication and personal effectiveness, Ms. Meeker Green has facilitated, mediated, and trained a variety of public and private sector audiences. Her capabilities include designing curriculum and facilitating trainings in interest-based negotiation, influence, conflict resolution, communication and emotional intelligence skill enhancement for business leaders, project managers, sales representatives, managers, and non-profit staff members. In addition, she has provided labor management negotiation training sessions at universities, mediations among stakeholders at public institutions, and facilitation of annual retreats. She has delivered speaking engagements at national and regional conferences such as “Influencing Without Authority” at Macquarie’s Women’s Infrastructure Network, and “Getting Great Agreements Internally” at the ATD Valley of the Sun IGNITE Conference. In pursuit of continuous self-learning, Ms. Meeker Green is an ardent believer in the value and necessity of self-reflection, real-world application and sustained learning. She has spent the last two plus decades furthering her own personal and professional development as both a participant in and co-facilitator of numerous trainings and experiential programs that hold self-leadership, trust and relationship effectiveness as the foundation for success. Prior to joining Accordence, Ms. Meeker Green spent seven years at the consulting and training firm, ThoughtBridge, first as a Senior Associate and then as the Director of Operations. Before ThoughtBridge, she was a Policy Associate at Recruiting New Teachers (RNT), a national nonprofit organization. At RNT, Ms. Meeker Green researched teacher recruitment and development initiatives and strategized with state departments of education, school districts, and universities regarding methods for building well-qualified, diverse teacher workforces. Ms. Meeker Green also brings six years of experience working with professionals at Conflict Management Inc. (CMI), an organization started by Roger Fisher, designing and conducting negotiation and conflict resolution training and facilitation sessions for individuals in public and private sectors. As Managing Director for Accordence, Ms. Meeker Green heads numerous initiatives including finance, operations, business development, client management, marketing, and partnerships in addition to client engagements. Education: B.A. Hispanic Studies and Russian Studies, Connecticut College M.A. Liberal Studies, Simmons College https://www.accordence.com/home-1 daily 0.75 2020-10-19 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1601788370036-9LSGFLB2I2B3MXI23FDZ/laptop.jpg Home (Copy) - 20 Years of Experience Maximizing the outcome of every interaction https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1596694350322-VWDMLQNSVZ42EG4TB9R0/146204678_s.jpg Home (Copy) https://www.accordence.com/company-1 daily 0.75 2020-10-19 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1596694644540-5SYLU4325DHL5G8SJYLJ/103952729_s.jpg Expertise (Copy) https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1601766142593-XUHYQ07V185FHK9AP0OK/Screen+Shot+2020-10-03+at+4.02.09+PM.png Expertise (Copy) https://www.accordence.com/bts daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1603133007669-YOILNC09RUJPTSY5JKIG/accordence-partners_bts.png BTS https://www.accordence.com/resources-1 daily 0.75 2020-10-19 https://www.accordence.com/spp daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1603133007980-BODUR7H4AEWZ5U93445F/accordence-partners_sales+performance+partners.png Sales Performance Partners https://www.accordence.com/tallc daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1603133007847-2A3RA552P4NHYNY4LDLB/accordence-partners_training+advantages+llc.png TALLC https://www.accordence.com/partnerships-1 daily 0.75 2020-10-19 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1594079982042-PVLLE1UN7K3CTO1WTSSD/Be8bVmqPQTKcpYbt4gXDtjrVm0GU9Es9mfdEWxNl.jpg Partnerships (Copy) - Advantage Performance Group (APG) APG is the leading independent source for performance-related consulting services, training courseware, and software tools that make individuals, teams and organizations more effective. APG was selected to the 2019 Leadership Companies Watch List by Training Industry, the 2020 Leadership Training Watch List by Training Industry, and the 2020 Sales Training Watch List by Training Industry. https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1594078244183-0AOWUC2PRGW36YMIJGLX/1200px-BTS_Group.svg.png Partnerships (Copy) - BTS BTS is a performance improvement company that works with clients to build commitment and capability to accelerate strategy execution and improve business results. Accordence and BTS (formerly The Real Learning Company) developed the Power of 3 Persuasion: and one-day workshop. https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1594079575340-0VV1EYTTEOGM5PDQBAQU/logo-actual.png Partnerships (Copy) - Sales Performance Partners Sales Performance Partners is a consulting and training firm focused on growing revenues and profitability through identifying performance gaps, designing sales strategies, developing customer-centric sales processes and programs and improving sales coaching capabilities for sustained performance improvement and increased sales effectiveness. https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1594079662792-Y4UW8YDEOJL38IL6G2PI/unnamed.jpg Partnerships (Copy) - Training Advantages, LLC Training Advantages, LLC is a team of professionals with experience in Sales, Marketing, Information Technology, Organizational Behavior and Development. We are the resource that will work with you to effectively develop and deliver the training you need. https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1596515725373-8HVZY2W6T83BB6S5FFWA/0.png Partnerships (Copy) https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1589847755342-LDY808BYOXXO2GNHH6A2/image-asset.jpeg Partnerships (Copy) https://www.accordence.com/advantage daily 0.75 2020-10-20 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1603133007513-0VV929XMNE7JKJTDHGUE/accordence-partners_advantage.png Advantage https://www.accordence.com/lead-the-wave daily 0.75 2020-11-05 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1603133298347-HOPX7R57CZT9VXIKY25O/accordence-partners_lead+the+wave.png Lead the Wave https://www.accordence.com/history-foundation daily 0.75 2023-01-05 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1604104730936-WM79AT3813R1XD580HAK/Screen+Shot+2020-10-30+at+5.38.27+PM.png History & Foundation https://www.accordence.com/wisdom-1 daily 0.75 2022-06-27 https://www.accordence.com/news-events daily 0.75 2021-04-27 https://www.accordence.com/content daily 0.75 2020-10-31 https://www.accordence.com/our-content-1 daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/6fc2c6c5-5b5d-4b20-a92c-187f8870c109/shutterstock_110309030.jpg Content - Accordence Maximizes Interactions Whether our flagship content in making effective agreements or other types of interactions and employee development areas - we teach the skills and frameworks necessary to strategically negotiate, persuade, resolve conflict, have successful conversations, give effective feedback, be influential, and demonstrate personal leadership and engagement on the job. The core methodology of each of our programs is built on the same principles of trust and value in communication and relationships and having a structured approach. https://www.accordence.com/client-success-stories daily 0.75 2021-04-28 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1619592463750-OL4WO5K1MN20X0WM0LZ0/office+and+city+scape.jpg Client Success Stories - Client Success Stories Serving Client Needs By Addressing Business Pain Points https://www.accordence.com/books daily 0.75 2022-06-22 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1607704143321-OR7JWJKBTR4QIVHWJ5IL/Americas-Peacemakers-cover.2.jpg Books - AMERICA’S PEACEMAKERS America’s Peacemakers: The Community Relations Service and Civil Rights is a second, updated version of the detailed journey of the CRS from 1964 to current times. In this expanded version, Grande Lum continues the fantastic work established by Bertram Levine’s scholarship, spanning what has taken place within the CRS over the last three decades in the United States. Covered in this edition are the post–9/11 efforts of the CRS to prevent violence and hate crimes against those perceived as Middle Eastern; the cross-border Elián González custody dispute, and the notable tragedies of Trayvon Martin and Michael Brown, both of which brought police interaction with communities of color back into the spotlight. Additionally, when CRS broadened its scope to encompass issues on gender identity, religion, sexual orientation and disabilities after the Matthew Shepard and James Byrd Jr. Hate Crimes Prevention Act was enacted in 2009, new stories of the progression of Civil Rights in America. https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1618289477095-NMNG0JAKNKN5WEN3OUXT/image-asset.jpeg Books - THE NEGOTIATION FIELDBOOK The Negotiation Fieldbook is a practical guide to provide you with a step-by-step, what-to-say-and-do blueprint for skillfully taking each negotiation from engagement to agreement. Written by one of today's most globally respected negotiation experts, it will: Give you the knowledge and insights you need to overcome previous animosities Turn confrontation into collaboration Make each negotiation one that will leave each party as satisfied as possible https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1603729347189-H9KH7DCEVU7N6REXZAYG/FINAL+w-o+Advance+book+cover.png Books - TEAR DOWN THE WALL As a skilled negotiation expert for over 2 decades, Grande Lum offers master techniques for mediating conflict—with a friend or spouse, neighbor or employee. Tear Down the Wall makes conflict resolution accessible to everyone in 87 pithy essays. Some core lessons include: Get bored by the conflict. Separate the position from the person. Step into your own shoes. Create a comfort zone for the other person. Ask your adversary to be your mentor. Anyone can transform an adversary into an ally. Develop better communication and relationship problem-solving skills with this invaluable resource. https://www.accordence.com/joe-lastoria-bio daily 0.75 2021-11-17 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/e7121c81-4cf2-4557-8780-f7139251d5e7/Joe+Lastoria.jpg Joe LaStoria - Denise LaStoria Experience: Denise LaStoria is a consultant with Accordence applying her vast experience in sales and marketing with a passion for training and coaching others to develop core skills in the areas of negotiation and communication. She is the founder and Managing Partner of Training Advantages, LLC. Her services include sales training facilitation, keynotes, consulting on project management, new product launches and development of customer training tools. Denise has been providing facilitation services since 2001 for organizations including Miller Heiman, Inc., Action Strategies, Vorsight BP, Quest Diagnostics, Inc and others. She has also developed her own skills based programs and markets those to various industries, customizing as appropriate to meet the specific needs of her clients. She has worked with various industries including pharmaceutical, consulting, finance, insurance, and semiconductor, among others. Denise has twenty-two years of sales and marketing experience predominantly in the health care industry. In the sales arena, she has been a sales representative for American Hospital Supply (Baxter) representing capital equipment and as a distributor in their industrial markets targeting sales in educational, manufacturing, government, and electronic sectors. In both capacities her track record included overachieving both sales and profitability goals. Prior to launching Training Advantages, LLC, Denise was a business development manager for patient services offered by Coral Therapeutics negotiating million dollar outsourcing contracts. As country manager for IDEXX Laboratories (a veterinary diagnostic company), she had P&L responsibility for Canada, including sales and marketing management. During her tenure at IDEXX, Denise exceeded net income goals, restructured the Canadian sales organization and negotiated warehousing and distribution agreements. Denise’s marketing experience began with entry level positions at Beckman Instruments. She has since developed the marketing department infrastructure for a venture funded wound care company, and assisted in its initial public offering. At Gambro BCT and Gambro Healthcare she was responsible for new product development, new product introductions, the development of sales and customer training materials and programs, setting sales and marketing strategy and managed the customer support group. Education: B.A. Medical Technology, University of Maine info@accordence.com https://www.accordence.com/our-services-1 daily 0.75 2022-06-27 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1619590865095-6YONYJ1XM6UX55R2TFQV/global+cityscape.jpg Services - Accordence Maximizes Results Accordence is a global training and consulting company that partners with our clients to help employees at all levels develop the competencies and mindset to develop individually, contribute to team objectives, and produce results for their company. With today’s workforce facing greater complexity and constant change in virtually all industries, our focus is addressing the ‘people’ skill gaps and preparing leaders. Ultimately, we strive to facilitate our clients’ visions of greater alignment and capacity by supporting training, coaching, consulting, and impact analysis. https://www.accordence.com/profitable-selling daily 0.75 2025-03-27 https://www.accordence.com/estore daily 0.75 2022-12-14 https://www.accordence.com/estore/book-rate-shipping monthly 0.5 2025-06-12 https://www.accordence.com/estore/digital-download monthly 0.5 2021-07-01 https://www.accordence.com/estore/physical-product monthly 0.5 2022-12-14 https://www.accordence.com/estore/workshop monthly 0.5 2022-10-05 https://www.accordence.com/estore/p/negotiation-coaching monthly 0.5 2022-12-14 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1625104579109-YAPGLT5W76HAFQ1KMHR6/94444698_m.jpg eStore - Negotiation Coaching https://www.accordence.com/estore/p/americas-peacemakers-the-community-relations-service-and-civil-rights-2 monthly 0.5 2025-06-12 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1607704143321-OR7JWJKBTR4QIVHWJ5IL/Americas-Peacemakers-cover.2.jpg eStore - (Signed Copy Hardbound) America’s Peacemakers: The Community Relations Service and Civil Rights https://www.accordence.com/estore/p/americas-peacemakers-the-community-relations-service-and-civil-rights-2-5lmpg monthly 0.5 2025-06-12 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1607704143321-OR7JWJKBTR4QIVHWJ5IL/Americas-Peacemakers-cover.2.jpg eStore - (Signed Copy Paperback) America’s Peacemakers: The Community Relations Service and Civil Rights https://www.accordence.com/estore/p/icon-approach-to-negotiation-e-module monthly 0.5 2021-12-06 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1604686805969-OT92TCQ8UN7NR24AOARP/emodule-01.png eStore - ICON Approach to Negotiation E-Module https://www.accordence.com/estore/p/full-learning-suite-book monthly 0.5 2023-01-10 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1604685842789-BMW9A05H1S5UNAU0CSVU/learningsuite-01.jpg eStore - Full Learning Suite with Tear Down the Wall Paperback Book https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1604685857599-JOSBBEXNPP02QPABOBGB/teardownthewall-04.jpg eStore - Full Learning Suite with Tear Down the Wall Paperback Book https://www.accordence.com/estore/p/full-learning-suite monthly 0.5 2023-01-10 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1603149604934-51LEAZLXCFQYIPSR4X5J/learningsuite-01.jpg eStore - Full Learning Suite with Tear Down the Wall E-Book https://www.accordence.com/estore/p/icon-planner monthly 0.5 2020-11-04 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1603148527117-9W0M9BLYAHHX7EEWYC0H/iconplanner-01.jpg eStore - The ICON-4D Planner https://www.accordence.com/estore/p/tear-down-the-wall-paperback monthly 0.5 2025-06-06 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1603729301924-HGTJKXXSO7WHY7WAXU84/FINAL+w-o+Advance+book+cover.png eStore - Tear Down the Wall: Be Your Own Mediator in Conflict (Paperback) https://www.accordence.com/estore/p/tear-down-the-wall monthly 0.5 2020-10-26 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1603729347189-H9KH7DCEVU7N6REXZAYG/FINAL+w-o+Advance+book+cover.png eStore - Tear Down the Wall: Be Your Own Mediator in Conflict (eBook) https://www.accordence.com/estore/p/the-negotiation-fieldbook monthly 0.5 2025-06-06 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1603146931294-B3W4X1J5O80VX5IZUZ1E/negotiationfieldbook-03.jpg eStore - The Negotiation Fieldbook, Second Edition https://www.accordence.com/estore/p/negotiation-best-practices-audio monthly 0.5 2022-12-14 https://images.squarespace-cdn.com/content/v1/5eff92392a199d61a7d79046/1603407039466-6J2ZHA88W7064F7MJF9M/Audio+Presentation+cover+image.jpg eStore - Negotiation Best Practices Audio Presentation