Tear Down the Wall: Be Your Own Mediator in Conflict (Paperback)

We all have communication barriers in our lives that are caused by conflict,  misunderstandings, out-of-control emotions, or sometimes just poor listening  skills. In his book, negotiation expert Grande Lum offers master techniques  for mediating conflict—with a friend or spouse, neighbor or employee. These  tools and tips are based on numerous mediations he's conducted over  two decades as a skilled conflict mediator. Tear Down the Wall:  Be Your  Own Mediator in Conflict is the first book on conflict mediation that provides  specific, useful advice enabling readers to acquire the same skills and tools that  professional mediators possess.

Tear Down the Wall makes conflict resolution accessible to everyone in 87 pithy essays, each with a core lesson or secret to impart. Some examples:

• Get bored by the conflict.

• Separate the position from the person.

• Step into your own shoes.

• Create a comfort zone for the other person.

• Imagine a video camera is only capturing you.

• Ask your adversary to be your mentor.

This book enables anyone to transform adversaries into allies. It's an invaluable resource for salespeople, managers, customer service people, social workers, attorneys, and anyone else who could benefit from better communication and relationship problem-solving skills.