Negotiate successfully to achieve mutually beneficial agreements and strengthened relationships.
Communicate effectively in every interaction within your organization and externally with others for optimal outcomes.
Improve personal effectiveness to develop leadership and accountability and create a more aligned, engaged, and productive organization.
In a "Here and Now" segment on NPR, Grande Lum offers his thoughts and advice on working through conflicts and handling community tensions from his experience with the Department of Justice, Community Relations Service and Ohio State University's Divided Community Project.
Have you ever found yourself incredulous at how quickly your conversation with someone has deteriorated and the tension is mounting, your and their emotions are flying and you are flummoxed as to how you got there?